Refund policy
Return and Refund Policy
At Pixelcraft Wold, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help with our straightforward refund policy.
Eligibility for Refunds
- Time Frame: You have up to 30 days from the date of purchase to request a refund.
- Condition: To be eligible for a refund, the item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging, without any damage, and include all accessories, manuals, and documents that came with the product.
How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer support team at support@pixelcraftworld.com with your order number and the reason for your return.
- Return Authorization: You must wait for a Return Merchandise Authorization (RMA) number or detailed instructions from our team before sending your product back.
- Return Shipping: You are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., incorrect or defective item). If you received an incorrect or defective item, we will provide a prepaid return label to cover the cost of return shipping.
Processing Your Refund
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund criteria. You will be notified via email about the approval or rejection of your refund.
- Refund Timing: If your return is approved, your refund will be processed within 15 days. The refund will be issued to your original payment method. Please note that the time it takes for the refund to be credited to your account may vary depending on your card issuer or financial institution.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to our error (e.g., you received a defective or incorrect item).
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@pixelcraftworld.com. We will arrange for a replacement or provide a full refund, including shipping costs.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer support team at:
- Address: Av. de Saïo 7, Anderlecht, 1070, BE.
- Email: support@pixelcraftworld.com
- Phone: +32484363625
We’re here to ensure that your shopping experience with Pixelcraft World is nothing short of excellent!